Orders
How do I return a product?
To return your product, email us at support@kwikpets.com to initiate the return process. Check the returns policy for specific instructions and any applicable time frames.
What should I do if I receive a damaged or wrong item?
If you receive a damaged or incorrect item, please contact our customer support at support@kwikpets.com or call +1 (888) 789-5945. They will assist you in resolving the issue, including arranging for a return or exchange. For more information, check ...
What should I do if my payment is declined?
If your payment is declined, check to ensure that your payment details are entered correctly, including the card number, expiration date, and CVV. Also, try to change your credit card and check for the same. If the issue persists, contact your bank ...
Is it safe to enter my payment details on the website?
Yes, it is safe to use your credit card or other payment details on our website. We use SSL (Secure Socket Layer) technology to encrypt your information and ensure your transactions are secure.
Can I modify or cancel my order after placing it?
Once an order is placed, we begin processing it immediately to ensure prompt delivery. If the order is placed after 4:00 p.m. EST., you can modify or cancel it. Simply email us at support@kwikpets.com or call our customer support at +1 (888) 789-594. ...
What payment methods do you accept?
We accept various payment methods, including Credit Cards (mainly all U.S. credit cards, such as Visa, MasterCard, American Express, Discover, etc.), PayPal, Apple Pay, G Pay, Shop Pay, and other secure payment options.
How can I place an order on Kwik Pets?
To place an order, browse our website for your desired products, add them to the cart, and proceed to checkout by clicking the ‘Checkout’ button. Follow the instructions to enter your shipping address and payment details to complete the order.